Customer service
Lost and found
Have you lost your travel card or did you leave something behind in the bus?
OSL customer service
Oulu Public Transport’s customer service serves customers from the phone number 08 5584 0400 Mon-Fri 9.00-15.30. On Tuesdays our ticket office Oulu10 will answer your call.
Outside the service hours, you may contact the chatbot, “OuluBot”, that can answer simple questions, or you can send us messages with the forms below. Please choose the form based on your feedback topic.
Feedback
You may also contact us online. You may write us freeform feedback, but we need specific information in order to investigate and solve matters. The freeform feedback must follow laws and good manners. Our customer service reserves the right to not process inappropriate feedback that includes cursing and name-calling.
If needed, we will forward the feedback to the bus line operator or ticket seller that the feedback concerns for further investigation. The operators and ticket sellers have the right to reply to feedback that concerns them. This is why it sometimes takes a long time to respond to feedback. We promise to respond to all feedback within 30 days.
Feedback form: travelling
Give us feedback on a driver, a bus stop, a bus, a route, a timetable or an accident.
Feedback form: tickets and payment
Give us feedback on the travel card, mobile ticket, contactless payment or other tickets, service desk and paying.
Feedback form: open feedback
Give us feedback on our communications or customer service, route planner or other subject.
Report injuries
In case an injury occurs to you during the travel or on bus stop, please let the driver know immediately. Make the notification of claim right away.
When you let us know immediately after the accident, it is easier for us to investigate the site of accident.
Tell us in detail what happened.
- Call our customer service, tel. +358 8 5584 0400 (Mon-Fri 9.-15.30)
- Or you can report an accident to us by using this form.
If you have been impacted by a crime that took place during your travel
If you have an emergency or you need urgent assistance from the authorities or if you know or suspect that somebody’s life, health, property or the environment is under threat or in danger, contact the police. OSL customer service does not handle crime reports, they belong to the police.