Lost and found

Lost travel card

For security reasons phone OSL customer service tel. +358 8 5584 0400 (open Mon-Fri 9-15.30) to deactive your lost or stolen OSL Card (or old Waltti Travel Card). Please check first online from chatbot if your card has been found and taken to ticket office. You’ll find the chatbot from the bottom right corner of this page.

If you want to deactivate your lost travel card

To deactive your card we need your social security number and the number of your OSL Card in case you have several travel cards. Do not send your personal identification details using online feedback forms. You can deactive your OSL Card in our ticket office Oulu10. Bring with you your official ID (driver’s lisence, ID Card or passport). Minors can prove their identity with the Finnish Kela Card. See the contact information and opening hours of Oulu10 from the website of the city of Oulu (in Finnish).

You can buy a replacing OSL Card and your tickets can be transferred from the deactivated card to your new card. You will be charged for setting up a new OSL Card and a service fee at desk for the transfer of a valid ticket and value from a canceled card to a new card.

Other items

We deliver lost items once a week to the Oulu Lost and Found Service (in Finnish: Löytötavaratoimisto Oulu), address Isokatu 26, open Mon-Fri 11-18, Sat 11-17 and Sun 11-15. You may inquire about your lost items by visiting the service or by calling the service’s phone number (the call is subject to a charge): 0600 550094 (2,00 € euros/min. + local network fee).

You may inquire about urgent situations (such as lost wallets or phones) directly from the bus line operator. See the operators here.